What should I do if the funds were withdrawn from my payment system account but were not credited to my trading account?
For deposits from a bank card — you should provide a bank statement where the transaction in question is displayed.
For deposits via electronic payment system — you should provide a screenshot from your payment system where it can be seen that the funds were withdrawn from your account. The information will then be forwarded to the payment department for review.
This data can be sent to [email protected]
, or through your Trader Room in the ‘Customer Support’ section.